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Privacy Policy:

This Privacy Statement covers this Shaype website. By giving us your personal information, you agree to us collecting, using and disclosing your personal information in accordance with this Privacy Statement. We understand that the privacy of your personal information is extremely important to you.

This Privacy Statement explains how we handle your personal and tax identifier information (we call this “personal information” in this document) so it’s important you read it carefully. We will need to update this Privacy Statement as we evolve but we want you to know when we change it so you can make sure you continue to be ok with how we handle your information.


What personal information do we collect?

The information we may collect from you includes:

  • Name;

  • telephone numbers;

  • details of your interactions with us;

  • internet protocol address;

  • location information;

  • information about the type of device and operating system used by you; and

  • any other relevant information that you give to us for the purpose of providing you with our products.

We may collect this information either directly from you or from other people. We may collect information when you:

  • visit our website;

  • submit electronic forms with us;

  • participate in an online chat or phone call with us; and

  • otherwise correspond with us.


Why do we collect, use and disclose your personal information?

We may collect, hold, use and disclose your personal information:

  • to provide our products;

  • to send service, support and administrative messages, reminders, technical notices,

  • updates, security alerts, and information requested;

  • to send marketing and promotional messages;

  • where we believe it is necessary to comply with, protect or enforce our legal rights,

  • interests and the interests of others, including in connection with legal claims or disputes;

  • compliance, regulatory and audit functions, prevention of fraud and ensuring data security;

  • for any purpose you have consented to; and

  • for any purpose related to the above.

You don’t have to provide the personal information we request, however if you don’t, we may not be able to provide you with the products or services you want us to provide.


Do we use your personal information for direct marketing?

Yes. We may send you direct marketing communications and information about our services. This may take the form of emails, SMS, notifications or other forms of electronic communication. You can opt-out of receiving marketing from us by contacting us (see below) or by using the opt-out facility provided in Hay marketing emails.


Using our website and cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences.

What are cookies? Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so


Your Rights

You are entitled to object to us processing your personal data, including profiling. You may also ask us for an overview of your information or ask for a copy. You may also request us to correct or delete certain data, restrict processing of your data, or ask us to transfer some of this information to other organisations. In some cases you may object to the processing of your data and, where we have asked for your consent to process personal data, you can withdraw this consent at any time. Where we process your data for our legitimate interests, you can contact us if you want more information about these.

There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information.

If you wish to exercise any of these rights, please contact us using the details below.


Contacting us, questions and complaints

For further information about our Privacy Policy or practices, or to access or correct your information, or make a complaint, please contact us using the details set out below:


1800 592 323

P.O. Box 772, Surry Hills 2010, NSW


If you have a complaint about the way we handle your personal data, you also have the right to address this with the data protection authority of the country in which you live or work or the country in which we are located.

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