Who We Are
Shaype is a global fintech headquartered in Surry Hills, Sydney. Over the past 6 years Shaype has been building next-gen cloud solutions to allow for more flexibility, speed and control of payments to be put in the hands of our clients and customers. We serve both the consumer and business markets with innovative solutions delivered by the Shaype embedded finance platform.
Our mission is to enable the world's most innovative financial and non-financial companies helping them remove complexity and empower their ability to deploy new business models, products and serve new markets in record time.
- The Shaype platform is a financial services enablement platform - Shaype offers brands the ability to create transactional banking experiences providing access to spending cards, accounts/digital wallets and domestic payment rails on a Software-as-a-service basis.
- At Shaype, we believe in the seamless integration of embedded financial services into all financial and non-financial companies. Built from the 'cloud-down' - we own our ecosystem with control to optimise and allow for flexible microservice integrations.
- Shaype's target companies range from traditional financial institutions through to fintechs and digital innovators and an increasing emphasis on well-known consumer brands that are essential to Shaype's mission of delivering extraordinary payment experiences.
What We Need
Shaype is experiencing rapid growth as we scale our embedded finance ecosystem. To support this, we're seeking a Project Manager to join our Australian team. Reporting directly to the Program Manager (Australia), this role is vital in coordinating the client onboarding process across all functions.
What You'll Bring
- A practical approach to project delivery with strong payments domain knowledge
- Experience navigating fast-paced environments, managing multiple priorities
- Ability to coordinate cross-functional teams and stakeholders effectively
- A proactive mindset with a focus on delivering results and continuous improvement
Attributes that Drive Success at Shaype
- Adaptability: Comfortable adjusting to evolving priorities and taking ownership
- Balance of Delivery: Capable of managing ongoing project demands while supporting emerging projects
- Problem Solving: Critical thinker who identifies issues early and drives solutions
- Agility: Resilient and confident in navigating ambiguity and change
- Influence & collaboration: Excellent communicator able to work seamlessly with cross functional teams in both tech and business
Role Overview
As Project Manager, you will play a key role in managing customer onboarding projects, ensuring timely delivery, and maintaining strong relationships with internal teams. You will support onboarding activities, coordinate activities across teams, and help streamline processes to provide a smooth experience for clients.
Key responsibilities include, but are not limited to:
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Project Coordination: Manage onboarding project timelines, deliverables, and stakeholder communication
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Cross-Functional Collaboration: Work with Shaype's technical, operational, product, customer success management, contracts and vendor management, sales, and risk and compliance teams to meet project goals
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Reporting & Communication: Keep the business and leadership informed of project progress, risks and issues, recommending solutions as needed. Support weekly onboarding governance forums, communicate across tech and business teams
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Process Improvement: Identify opportunities for onboarding enhancements, advocating for best practices and efficiencies
Required Qualifications & Experience
- 3-5 years professional experience within fintech or payments; experience with customer onboarding is a plus
- Strong organisation skills and ability to manage multiple projects simultaneously
- Proven track record of engaging and collaborating with technical and non-technical teams
- Excellent communication and stakeholder management skills
Working at Shaype
Shaype is an international company with key stakeholders in various time zones, requiring you to effectively manage and coordinate your activities across different schedules.
At Shaype, we prioritise a flexible working environment while valuing in-person collaboration. Our operating model includes:
- 2 days in our Surry Hills office.
- 3 days working from home.
- Additional in-office days for all-hands meetings and events.